Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website fatpugmoving.com and any moving or related services provided by Fat Pug Moving LLC ("Company," "we," "us," or "our"), a moving company licensed and operating in the State of Texas. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Fat Pug Moving provides professional moving and related services, including but not limited to:

All services are subject to availability, a signed service agreement, and full payment of applicable fees.

3. Quotes & Pricing

• Estimates: Quotes provided via our website, phone, or email are estimates based on the information you supply. Final pricing is confirmed upon completion of an in-person or virtual inventory assessment.

• Binding Quotes: A written binding quote, once accepted and signed by both parties, constitutes a firm price for the listed services and inventory.

• Additional Charges: Extra charges may apply for stairs, elevators, long carries, additional items not listed in the original inventory, extended wait times, storage, or other unforeseen circumstances.

• Payment: Full payment is due upon completion of services unless otherwise agreed in writing. We accept major credit cards, debit cards, cash, and other methods listed on your invoice.

4. Booking, Cancellations & Rescheduling

• Booking Confirmation: A move is confirmed only after you receive written confirmation from us and any required deposit is paid.

• Cancellation — 72+ Hours Notice: Cancellations made at least 72 hours before the scheduled move date will receive a full refund of any deposit paid.

• Cancellation — Less Than 72 Hours: Cancellations made within 72 hours of the scheduled move may result in forfeiture of the deposit to cover scheduling and labor costs.

• Rescheduling: You may reschedule your move at no charge with at least 48 hours' notice, subject to availability. Rescheduling within 48 hours may incur a fee.

• Company Cancellation: In the unlikely event we must cancel your move due to circumstances beyond our control (e.g., severe weather, equipment failure), we will notify you promptly and issue a full refund of any deposit.

5. Customer Responsibilities

To ensure a safe and efficient move, you agree to:

• Provide accurate information about the inventory, origin, and destination addresses
• Ensure all items are accessible and ready for loading at the agreed start time
• Disclose any fragile, high-value, or hazardous items prior to the move
• Obtain necessary permissions (e.g., elevator reservations, parking permits) at both locations
• Ensure a responsible adult is present throughout the duration of the move
• Remove or secure pets and children during the loading and unloading process

6. Liability & Damage Claims

• Released Value Protection: By default, our liability for damaged or lost items is limited to $0.60 per pound per article as required by federal and state law, unless additional valuation coverage is purchased.

• Full Value Protection: Optional full value protection coverage is available for purchase. Details will be provided in your service agreement.

• Items Not Covered: We are not liable for damage to items packed by the customer (PBO), pre-existing damage, items of extraordinary value (jewelry, cash, important documents, antiques) unless specifically declared and insured, or damage caused by acts of God.

• Filing a Claim: All damage claims must be reported in writing within 9 months of the delivery date. Claims submitted after this period will not be honored.

• Maximum Liability: Our total liability shall not exceed the value of the specific item(s) damaged or lost, up to the limits set in your service agreement.

7. Prohibited Items

We will not transport the following items. It is your responsibility to make alternative arrangements for:

8. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Fat Pug Moving LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.

9. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations regarding the accuracy or completeness of website content.

10. Limitation of Liability

To the fullest extent permitted by law, Fat Pug Moving LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the total amount paid by you to us for the specific services giving rise to the claim.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall first be submitted to good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration in Travis County, Texas, in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

12. Modifications to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.