Privacy Policy

1. Introduction

Fat Pug Moving LLC ("Company," "we," "us," or "our") operates the website fatpugmoving.com and provides professional moving services in Austin, Texas and throughout the State of Texas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing or service address provided when you request a quote or contact us.

• Move Details: Origin and destination addresses, preferred move date, inventory of items, and any special service requests.

• Payment Information: Billing details processed through our secure third-party payment processors. We do not store full credit card numbers on our servers.

• Usage Data: IP address, browser type, pages visited, time on site, and referring URLs collected automatically via cookies and analytics tools (e.g., Google Analytics, Google Tag Manager).

• Communications: Records of emails, chat messages, or phone inquiries you send to us.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and coordinate moving and related services
• Generate and deliver quotes and invoices
• Communicate with you about your move, including confirmations and updates
• Process payments and prevent fraud
• Improve our website experience and service offerings
• Send promotional emails or service updates (you may opt out at any time)
• Comply with applicable laws and regulations

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We use:

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the site.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Third-party vendors (e.g., payment processors, scheduling tools, email platforms) that assist in operating our business, bound by confidentiality agreements.

• Business Partners: Subcontractors or partner moving companies engaged to fulfill your specific service request.

• Legal Authorities: Government or law-enforcement agencies when required by law, court order, or to protect the rights and safety of our company or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request restriction or objection to certain processing

To exercise any of these rights, please contact us at fatpug.moving@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the new policy.